We’re looking for someone who enjoys helping users succeed with infrastructure automation.

This role combines elements of technical support, customer success, DevOps engineering, and product advocacy. You’ll help customers troubleshoot installations, integrations, and automation workflows, investigate complex technical issues, and work closely with the product team to improve Semaphore UI.

You’ll work primarily with our Enterprise customers across Europe and North America, helping them get the most out of the product.

Depending on your interests, the role may also include:

• writing documentation and guides;
• creating technical content and tutorials;
• improving onboarding materials;
• collecting customer feedback and influencing product decisions;
• participating in demos and onboarding sessions;
• contributing to community discussions.

What we’re looking for:

• experience with Linux and DevOps tooling;
• familiarity with Ansible, Terraform/OpenTofu, containers, CI/CD and infrastructure automation concepts;
• written English and confidence communicating with customers during calls;
• curiosity and willingness to investigate technical problems deeply;
• strong communication skills and customer empathy.

Nice to have:

• experience with Kubernetes;
• experience supporting enterprise customers;
• experience contributing to open-source projects;